Frequently Asked Questions
Does the price include set up and delivery?
A. Yes, all inflatable orders over $150 will include local delivery & setup (with the exception of tables & chairs). Additional fees may apply for areas farther out & orders under $150. Remember prices do not include sales tax & the optional set-up fees for tables & chairs are not included.
Do you deliver to other cities?
A. Yes, but please be aware that due to rising gas prices and the likelihood that farther deliveries require a dedicated truck, trailer, and 1-2 employees for a full day, travel fees can be quite high. Please call our office for a current quote on any out-of-town rentals.
Does the standard 6-hour rental time include your set-up time?
A. No. We will arrive early to set up so you get the entire rental time to play. Also, our employees will always arrive wearing a SunHog shirt/hat, so you'll always know when our people arrive.
When do you set up?
A. That depends on how many rentals we have that day. Generally, we will arrive 30 minutes - 2 hours before the rental time begins, depending on what's included in the rental & what our schedule looks like that day. If it's a particularly busy day, like a holiday & we have a lot of rentals spread over a large distance that day, we may need to set up earlier. In rare cases, we can come the night before/the morning after for pick-ups. This largely depends on where the rentals of that given day are located. If this is the case, we will always call before to confirm if/when someone will be available at your party location.
We've rented some really dirty/poorly conditioned jumpers from other companies in the past. Are they always like that?
A. No. The units should be clean when you get them. SunHog Rentals cleans and sanitizes after every rental. Sometimes, the black netting fades due to the extreme heat of our summers, but they won't be ragged. The units should never have mud, trash, food, or anything else besides a possible small amount of dust from traveling from point A to point B. All of our units are meticulously cared for, routinely cleaned & when needed, professionally repaired. The most evidence you should ever notice from a repair would be stitching in a place that's not in line with the other stitching. There will never be patches peeling off the units or glue/sticky residue on them.
Do we have to keep it plugged in the entire time?
A. Yes. A blower keeps air in the unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy-duty cords. Only under certain circumstances, such as high winds (over 15 mph) is it advisable to turn them off. If you turn off a wet unit before we arrive, it is likely to take us a lot longer to pack it up. The units become waterlogged & are much heavier & harder to roll & move. Leaving them on helps them stay clean, allows them to dry faster & avoids a lengthy, messy pick-up situation. Deflating wet units before they are ready to be picked up can also lead to the units getting muddy or water leaking into areas it shouldn't & that could lead to extra cleaning fees you could have avoided by leaving them on.
What about parks? Do parks have electricity? Anything else we need to be aware of?
A. We love setting up at parks but most parks do NOT have or allow you to use their electricity. They also usually do not allow water to be used with the units. If you want to set up at a park, you must bring or rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day or make sure you have a reservation with the city in advance. Citys also usually require a permit to have inflatables & they require proof of adequate insurance. SunHog does carry the required insurance to operate at all of our local parks, and we do require a copy of your permit before we will set up any inflatables. We will also provide you with a copy of our insurance to give the city for your permit as well. There can be large fines & big consequences for both you & us if city rules are not followed. If we show up & you do not have a permit, we will not set up the unit & you will not get a refund.
Q. What payments do you take?
A. Cash, Venmo, or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. They will however happily accept a tip for their hard work, if offered. :) Especially on those extra hot summer days. :)
What if we need to cancel?
A. Please check out our policies page for cancellation & raincheck details.
Do you require a deposit?
A. Yes all orders require a 30% Credit Card deposit. This is a requirement of our cart company & also acts as a good-faith payment to reserve your rental & take the unit out of our available inventory for that day so that no one else can rent that item.
How big are the inflatables?
A. Most of our jumpers (all of our character jumpers for example) start out at around 15'x15', which is a little bigger than many companies rent. Please note the space required for each Inflatable (located near the large picture on each unit's listing page), as some are VERY large and require extra space. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked down and they need room for the blower and can't rub against walls or trees as this may damage them. The sizes listed with each jump include the space needed for stakes/water bags, etc. We do not do stairs. If you have a tiered or uneven backyard, please call our office to discuss options for setup.
What about the bigger inflatables? Any special requirements?
A. Check the requirements listed with each unit. Also, make sure you have at least 4 feet of access to the area where it will be set up. The inflatables can weigh up to 1000 pounds so we need a clear path with ample room. Also, these aren't things you want to be wheeled through your house, so make sure there's at least a 5' wide gate, that our guys can bring a dolly through. And no stairs.
What surfaces do you set up on?
A. We can set up on grass (our favorite and best for the kids), turf, dirt, asphalt, concrete, rock & indoors. Some surfaces require additional items to safely set up on (such as rocks, as the constant rubbing will wear through the vinyl). So depending on the surface area, there may be extra set-up fees for things like XL or extra thick tarps, or waterbags where stakes can't be used, etc..., but they are shown upfront, so there are no surprises during checkout.
Can we see a copy of your contract and safety rules?
A. Yes. There is a link in your receipt once you've ordered or you may contact our office. There is also a list of unit-specific safety rules attached to each unit.
Are we responsible for the unit if it gets torn or damaged in any way?
A. Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high-traffic areas over time. If this happens please alert us at once so we can remedy the situation before it gets worse. If however, damage occurs due to failure to follow safety rules, negligence (i.e. not turning off the blower if winds go over 15 mph), or not supervising children & there is intentional damage done (such as cuts, or permanent marker, etc...) you will be responsible for all of those damages/cleaning fees up to and including replacement of the unit/blower, etc, which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you are aware in advance & prepared. We also offer a damage waiver that will cover any accidental damage (for example, a kid bounces into the netting & their glasses/braces rip the netting), but it does not cover negligence or intentional damage.
A. Yes, all inflatable orders over $150 will include local delivery & setup (with the exception of tables & chairs). Additional fees may apply for areas farther out & orders under $150. Remember prices do not include sales tax & the optional set-up fees for tables & chairs are not included.
Do you deliver to other cities?
A. Yes, but please be aware that due to rising gas prices and the likelihood that farther deliveries require a dedicated truck, trailer, and 1-2 employees for a full day, travel fees can be quite high. Please call our office for a current quote on any out-of-town rentals.
Does the standard 6-hour rental time include your set-up time?
A. No. We will arrive early to set up so you get the entire rental time to play. Also, our employees will always arrive wearing a SunHog shirt/hat, so you'll always know when our people arrive.
When do you set up?
A. That depends on how many rentals we have that day. Generally, we will arrive 30 minutes - 2 hours before the rental time begins, depending on what's included in the rental & what our schedule looks like that day. If it's a particularly busy day, like a holiday & we have a lot of rentals spread over a large distance that day, we may need to set up earlier. In rare cases, we can come the night before/the morning after for pick-ups. This largely depends on where the rentals of that given day are located. If this is the case, we will always call before to confirm if/when someone will be available at your party location.
We've rented some really dirty/poorly conditioned jumpers from other companies in the past. Are they always like that?
A. No. The units should be clean when you get them. SunHog Rentals cleans and sanitizes after every rental. Sometimes, the black netting fades due to the extreme heat of our summers, but they won't be ragged. The units should never have mud, trash, food, or anything else besides a possible small amount of dust from traveling from point A to point B. All of our units are meticulously cared for, routinely cleaned & when needed, professionally repaired. The most evidence you should ever notice from a repair would be stitching in a place that's not in line with the other stitching. There will never be patches peeling off the units or glue/sticky residue on them.
Do we have to keep it plugged in the entire time?
A. Yes. A blower keeps air in the unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy-duty cords. Only under certain circumstances, such as high winds (over 15 mph) is it advisable to turn them off. If you turn off a wet unit before we arrive, it is likely to take us a lot longer to pack it up. The units become waterlogged & are much heavier & harder to roll & move. Leaving them on helps them stay clean, allows them to dry faster & avoids a lengthy, messy pick-up situation. Deflating wet units before they are ready to be picked up can also lead to the units getting muddy or water leaking into areas it shouldn't & that could lead to extra cleaning fees you could have avoided by leaving them on.
What about parks? Do parks have electricity? Anything else we need to be aware of?
A. We love setting up at parks but most parks do NOT have or allow you to use their electricity. They also usually do not allow water to be used with the units. If you want to set up at a park, you must bring or rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day or make sure you have a reservation with the city in advance. Citys also usually require a permit to have inflatables & they require proof of adequate insurance. SunHog does carry the required insurance to operate at all of our local parks, and we do require a copy of your permit before we will set up any inflatables. We will also provide you with a copy of our insurance to give the city for your permit as well. There can be large fines & big consequences for both you & us if city rules are not followed. If we show up & you do not have a permit, we will not set up the unit & you will not get a refund.
Q. What payments do you take?
A. Cash, Venmo, or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. They will however happily accept a tip for their hard work, if offered. :) Especially on those extra hot summer days. :)
What if we need to cancel?
A. Please check out our policies page for cancellation & raincheck details.
Do you require a deposit?
A. Yes all orders require a 30% Credit Card deposit. This is a requirement of our cart company & also acts as a good-faith payment to reserve your rental & take the unit out of our available inventory for that day so that no one else can rent that item.
How big are the inflatables?
A. Most of our jumpers (all of our character jumpers for example) start out at around 15'x15', which is a little bigger than many companies rent. Please note the space required for each Inflatable (located near the large picture on each unit's listing page), as some are VERY large and require extra space. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked down and they need room for the blower and can't rub against walls or trees as this may damage them. The sizes listed with each jump include the space needed for stakes/water bags, etc. We do not do stairs. If you have a tiered or uneven backyard, please call our office to discuss options for setup.
What about the bigger inflatables? Any special requirements?
A. Check the requirements listed with each unit. Also, make sure you have at least 4 feet of access to the area where it will be set up. The inflatables can weigh up to 1000 pounds so we need a clear path with ample room. Also, these aren't things you want to be wheeled through your house, so make sure there's at least a 5' wide gate, that our guys can bring a dolly through. And no stairs.
What surfaces do you set up on?
A. We can set up on grass (our favorite and best for the kids), turf, dirt, asphalt, concrete, rock & indoors. Some surfaces require additional items to safely set up on (such as rocks, as the constant rubbing will wear through the vinyl). So depending on the surface area, there may be extra set-up fees for things like XL or extra thick tarps, or waterbags where stakes can't be used, etc..., but they are shown upfront, so there are no surprises during checkout.
Can we see a copy of your contract and safety rules?
A. Yes. There is a link in your receipt once you've ordered or you may contact our office. There is also a list of unit-specific safety rules attached to each unit.
Are we responsible for the unit if it gets torn or damaged in any way?
A. Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high-traffic areas over time. If this happens please alert us at once so we can remedy the situation before it gets worse. If however, damage occurs due to failure to follow safety rules, negligence (i.e. not turning off the blower if winds go over 15 mph), or not supervising children & there is intentional damage done (such as cuts, or permanent marker, etc...) you will be responsible for all of those damages/cleaning fees up to and including replacement of the unit/blower, etc, which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you are aware in advance & prepared. We also offer a damage waiver that will cover any accidental damage (for example, a kid bounces into the netting & their glasses/braces rip the netting), but it does not cover negligence or intentional damage.